About Our Company

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It’s no secret that customer retention is the key to higher levels of profitability. To gain and retain customers, it takes more than mere interaction, it takes providing your customers with positive, memorable experiences – every time they interact with your company or staff. The only way to know if your staff delivers consistently is to mystery shop!

Market Viewpoint’s Mystery Shopping Services provide you with…

• The experience of working for a wide range of industries
• Honest customer service evaluations conducted with integrity and discretion
• Customized programs recognizing your company’s unique assessment needs
• Evaluations at any touch point of your business – online, on the phone or in person
• A dedicated account management team with 20+ years of experience delivering regular communication, feedback, and updates throughout your project
• Online access to individual reports and summary analysis of your mystery shops
• Professionalism and support through every step of the process
• Our guarantee: Every report will provide useful information for your company or … we reshop it for you.

Fast Facts about Market Viewpoint …

• Established in 1996 as a professional mystery shopping company
• Serving varied and diverse industries concerned with customer satisfaction
• Nationwide Support: Clients and shoppers all across the USA
• Conducts over 3,000 customer service evaluations and customer service audits each year
• Supports a database of 7,000+ professional field researchers
• Trademarked in 2009 as a nationally recognized brand and market research leader
• Cares about customer service and your customer’s experience