Research data in the form of mystery shops and satisfaction surveys provides you with multiple views into your customers’ experiences.
Company-wide, high level summary reports deliver the data necessary to make major decisions for operations, staffing, marketing and finance on a corporate level.
Individual reports, which report on the customers’ experiences at specific locations and with individual staff members, allow you to recognize and reward employees who consistently deliver excellent service to your customers.
Market Viewpoint can offer guidance in designing programs to recognize regions, locations and individuals who go above and beyond to carry out your standards and expectations for service to your customers.
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