What gets measured gets managed and what gets evaluated gets the employees’ attention. Here is how you can use and benefit from our legitimate mystery shopping and customer experience studies:
• Provides reports to management to be used to reward star performers, motivate average employees, and plan training and counseling for employees whose skills need to be improved.
• Helps employees do a better job of creating good, long lasting relationships with satisfied customers.
• Provides data for business owners and managers to use in situations where concrete, quantified, unbiased information about the customer experience would be valuable.
• Trends the data to demonstrate the success of sales and customer service evaluations and training.
• Monitors consistency of information, product/service knowledge, and an understanding of the organization.
• Creates awareness on the part of employees that their actions count and can have a serious impact on the growth and success of the business.
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